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Allergen Disclaimer
Please be aware that our eggless cakes are made and stored in an environment that may also include nut-based and egg-containing cakes and pastries. We advise exercising caution when serving to those who may have allergies to these ingredients. For further information, please don’t hesitate to reach out to our sales staff. Thank you for your understanding.
Cake ordering
- All prices are excluding delivery charges.
- Cake designs are subjected to slight variations and availability of decorative accessories.
- Cake colour and decorations may be subjected to slight variations from actual product due to possible discrepancies in photo to screen resolution.
- Fresh fruits are seasonal and sweetness cannot be assured.
- We reserve the rights to substitute, change, accept or reject any orders or cake designs.
Cancellation / Change of Date
As all our cakes and pastry are specially prepared for your order, our bakers take great effort to prepare the ingredients and artwork. As such, we do not encourage any last minute cancellation. However, cancellation of order is permitted under the following conditions:
7 days and before Date of Collection/Delivery: 90% Refund OR Postpone Order
6 days – 4 days before Date of Collection/Delivery: 50% Refund Or Postpone Order
3 days before Date of Collection/Delivery: No Refund and No Postpone Order
Kindly contact us at Hotline: +65 3157 0303 or Whatsapp: +65 9662 0303 to process your cancellation. Please note that refund of payment may take up to 2-4 weeks for us to process. Postpone of order must not be later than 2 months from date of purchase.
Exchange
Items sold are not exchangeable.
Changes in order
Any changes pertaining to the order must be made at least 48 hours before delivery.
Substitution
Substitution may be necessary to ensure your order arrives on time. The Cake Shop will substitute a similar element of equal or greater value.
Candles request
Complimentary candles will be provided for every cake order when requested by customers. Please indicate the correct number of big and small candles required. We will process the order according to sender’s request. (note: we only provide max up to 9 big candles and 9 small candles)
Writings on the cake
Customers may request for writings on the cake. Please indicate the wordings correctly upon placing your order. Do note that due to space constraint on the cake surface, lengthy wordings may not be accommodated. We reserve the rights to accept or reject any request of writings on the cake. It is customer’s duty to ensure that such requests are acknowledged by The Cake Shop.
Photo image printing
The Cake Shop accepts photos, graphics and text on the condition that the customer uploading said photos, graphics and text are the copyright holder or have the permission of the copyright holder. The Cake Shop acts as the customer’s agent to print a single edible image for use on the customer’s cake and any liability for copyright infringement is that of the customer.
The Cake Shop Pte Ltd maintains the right to refuse any photos, graphics or text it believes may infringe copyright or deemed to possibly be offensive in the eyes of the general public.
While all efforts are made to produce the best possible image from your file, it must be remembered that we are using water based food colours on sugar/starch icing sheets. So image quality and colour matching are variable and cannot be used as grounds for a return / credit.
Cake border and trimming designs are subject to cake decorator desecration. Final design may differ from website images depending on image specification and size. For specific colors requirement or design, please make known to our sales staff before ordering.
All cakes are sent by signature-required delivery team. Note signing the deliery order not only verifies your receiving of the cake but also your acceptance of the condition of the cake. We advise opening the box and viewing the cake before signing as no claim can be made against the courier, once you sign.
Card message
Complimentary gift card will be provided for every order when requested by customers. Please indicate the message correctly upon placing your order. Do note that due to space constraint on the card, lengthy messages may not be accommodated. We reserve the rights to accept or reject any request of message on the card. It is customer’s duty to ensure that such requests are acknowledged by The Cake Shop.
LOCAL DELIVERY: GENERAL ORDERS
S$12 delivery fee will be applicable to each order per delivery location within Singapore. When placing your order, please identify the date on which your order is to be delivered. Free delivery for all orders above S$100.
CHOICE OF DELIVERY SCHEDULE:
· 10am – 2pm
· 2pm – 6pm
· 6pm – 10pm
In the event that there is no recipient at the delivery destination to receive the cake, the cake will be returned back to our outlet for resend subjected to redelivery fees of S$12. No requests for refund will be entertained due to the perishable nature of our products. Refusal of any item by the recipient will still be considered as delivered and no refund will be made. Products must be checked and shall be deemed accepted if no queries are raised immediately upon delivery.
SAME DAY DELIVERY
Same day deliveries are subject to availability of product(s) and delivery schedule. Do contact us at Hotline: +65 3157 0303 or Whatsapp: +65 9662 0303 to enquire before making your purchase through our website. There will be NO REFUND for purchases made before confirmation with our staff.
SPECIFIC TIME DELIVERY
S$35 delivery fee will be applicable for specific time delivery request to one location within Singapore (between 10am – 10pm), Please allow +- of 15 mins of allowance in that event our delivery personels have difficulty locating the delivery site. Do contact us at Hotline: +65 3157 0303 or Whatsapp: +65 9662 0303 for this special arrangement.
LATE NIGHT/EARLY MORNING DELIVERY
Late night/early morning delivery will not be available with effect from 1 November 2015.
REDELIVERY CHARGES
For redelivery of orders, a surcharge of S$12 will be applicable. If redelivery is not made on the same working day or the next working day, please note that we will have to replace your order to ensure that only the freshest and the highest quality products are sent to the recipients. This order is chargeable at 25% discount off the original price and is applicable for all perishable gifts like cakes and flowers.
REDIRECTION CHARGES
For redirection of orders, a surcharge of S$10 will be applicable. In the event that the order is cancelled after delivery has been attempted, the full price will still be payable.